Privacy policy

Information you share

Appointment and contact forms ask for your name, phone number and selected specialty. You may also provide an email address and a short message. Blog enquiry forms ask for your name and phone number, with an optional message.

The enquiry also identifies the form or page it came from so the clinic can understand your request. If you contact us by phone, email or WhatsApp, you share the information included in that conversation.

How your information is used

Form submissions are sent to the clinic’s enquiries service for appointment and enquiry follow-up. Your contact details, selected specialty and message help our team respond, clarify your request and arrange a suitable consultation.

Submitting an appointment request asks the clinic to contact you about that request. It does not confirm an appointment or enrol you in a newsletter.

Health information and reports

Please keep website messages limited to the information needed to arrange your consultation. Avoid including passwords, payment details, identity documents or detailed medical records in the message field.

The website forms do not accept report uploads. If you would like to share reports or discuss sensitive health information, contact the clinic first for guidance. Information you choose to send through WhatsApp or email is also handled by those services.

This policy describes website enquiries. Medical records created during a consultation are separate from the website form; ask the clinic about their handling and retention.

Services involved in handling information

Your submitted details pass through the website server to the clinic’s enquiries service. Clinic staff and the service providers supporting this process may need to handle them to receive and respond to your enquiry.

The site embeds Google Maps to show the clinic location. When a map loads, your browser connects to Google, which may process technical information such as your IP address and browser details under its own privacy policy.

WhatsApp, social media and other external links take you to services with their own privacy practices. Their policies govern information you share on those services.

Cookies and browser data

The website’s appointment form does not save your submitted details in browser local storage. The booking modal uses temporary page state to display your selected specialty.

Embedded third-party services such as Google Maps may use cookies or similar technologies. You can manage cookies through your browser settings and review the relevant provider’s privacy controls. The website currently has no first-party advertising or analytics tracking integration.

Storage, retention and security

Enquiry handling continues in the clinic’s enquiries service after a form is submitted. This website does not provide a patient account or an online dashboard for stored enquiries.

For details about how long a particular enquiry or medical record is kept, contact the clinic. Retention and deletion may depend on the record’s purpose and applicable legal requirements.

No internet service can guarantee complete security. If you believe you have sent information in error or have a concern about your information, contact the clinic using the details below.

Your choices and privacy requests

You can browse the website without submitting a form, and optional email and message fields can be left blank. You can also contact the clinic directly instead of using the online form.

Contact us to ask about information you have submitted, request a correction or deletion, withdraw permission for further enquiry follow-up, or raise a privacy concern. We may need to verify your identity before responding. Requests are subject to applicable law and any record-keeping requirements.

If you are making an enquiry for someone else, share only information you are authorised to provide. A parent or guardian should contact the clinic for enquiries involving a child.

Changes to this policy

This page may be updated when website features or information-handling arrangements change. Please review it when submitting a new enquiry. Contact the clinic if you need clarification about the policy or a previous request.